• June 17, 2024
How to Fix TikTok Shop Not Showing

TikTok Shop is the feature, where users can discover and purchase products showcased by their favorite creators. However, some users have reported encountering issues where the TikTok Shop is not showing. If you’re facing this problem, don’t worry; we’ve got you covered.

In this article, we’ll explore the reasons behind this issue and provide you with step-by-step solutions to fix TikTok Shop Not Showing and running again.

Why is my TikTok shop not showing?

Before we dive into the solutions, it’s essential to understand why your TikTok Shop may not be showing up and what are TikTok shop requirements. There are several factors can take part in creating the problem of TikTok shop not showing:

1. Policy Violations

One possible reason why your TikTok Shop is not showing up could be due to policy violations. TikTok has strict guidelines in place to ensure a safe and positive user experience. If you’ve violated any of these policies, it can result in the disabling or restriction of certain features, including the TikTok Shop. To fix TikTok Shop Not Showing, you need to follow TikTok Community Guidelines.

2. Disabled Feature

An issue if TikTok Shop not showing, it is possible that the feature has been disabled for your account. This can happen due to various reasons, such as policy violations or regional restrictions.

3. App Version

Outdated TikTok versions may lack certain features, including the TikTok Shop. Ensure you have the latest version installed on your device to fix TikTok Shop Not Showing.

4. Account Region

TikTok Shop availability varies by region. It’s possible that the feature is not available in your country or region yet. One possible reason why your TikTok Shop is not showing could be due to regional restrictions. TikTok operates in different countries and regions, each with its own set of rules and regulations. Some features, including the TikTok Shop, may not be available in certain areas.

5. Device Compatibility

Some older iPhone models may not support the TikTok Shop feature. Check if your device is compatible.

6. Connectivity Issues

A poor internet connection can hinder the loading of TikTok Shop. Make sure you have a stable internet connection to fix TikTok Shop Not Showing.

How to Fix TikTok Shop Not Showing

Now that we’ve identified potential causes let’s move on to the solutions. Follow these steps to fix TikTok Shop Not Showing:

1. Follow TikTok’s Community Guidelines

Start reviewing TikTok’s Community Guidelines and Commerce Policy to Fix TikTok Shop Not Showing. Pay close attention to any potential violations related to prohibited content, intellectual property rights, scams, or misleading information.

If you believe that your account has been mistakenly flagged for a policy violation, you can reach out to TikTok’s support team for assistance to fix TikTok Shop Not Showing. Provide them with detailed information about your situation and ask for clarification on what specific policies may have been violated.

Additionally, ensure that all your products listed on the shop comply with local laws and regulations. This includes accurate product descriptions, pricing transparency, and clear shipping terms. By adhering closely to these guidelines, you can increase the chances of fixing the issue with your TikTok Shop not showing up.

2. Fix Disabled Feature

To fix this issue, you can try reaching out to TikTok support for assistance. They will be able to provide you with more information about why the feature has been disabled and how you can get it back.

In some cases, disabling certain features may be temporary while TikTok carries out updates or resolves any issues. So, it’s always a good idea to keep an eye on any notifications or announcements from TikTok regarding feature availability.

Remember that every user’s experience with TikTok may vary based on factors like location, device compatibility, and account settings. If none of the troubleshooting steps work for you, don’t worry! There might be specific reasons related to your account that require further investigation by TikTok support.

3. Update TikTok App

To Fix TikTok Shop Not Showing, ensure you have the latest version of TikTok installed on your iPhone. To do this,

  • Go to the App Store or Play Store
  • Search for TikTok
  • Tap “Update” if available.

4. Check Your Region Settings

Some features, including the TikTok Shop, may not be available in certain areas. If you’re experiencing this issue, it’s essential to check if the TikTok Shop feature is supported in your region. You can do this by visiting the official TikTok website or checking for any announcements or updates from the app itself.

In some cases, there may be legal or licensing issues that prevent the availability of certain features or services in specific locations. These restrictions are typically imposed by local authorities or based on content policies and guidelines.

To address this problem, you can try changing your location settings on your device to a country where the TikTok Shop feature is supported. However, keep in mind that manipulating location settings might violate terms of service and lead to account suspension.

  • Open the TikTok app on your device
  • Go to your ”Profile” and tap on it.
  • Tap the ”three horizontal lines” in the top right corner to access settings.
  • Tap on the ”Settings and Privacy” tab.
  • Scroll down slightly and select “Content Preferences.
  • Under “Content Region,” check if your region is correctly set. If not, update it to your actual location.

If changing your location doesn’t work or isn’t fixing TikTok Shop Not Showing, it’s best to reach out directly to TikTok support for further assistance. They will have more information about regional restrictions and can provide guidance on how to access the TikTok Shop if it’s available in your area.

5. Device Compatibility

If you’re using an older iPhone model, the TikTok Shop feature may not be supported. Consider upgrading your device to Fix TikTok Shop Not Showing.

6. Clear Cache

You need to clear the cache to fix TikTok Shop Not Showing. To do this:

  • Open the TikTok app and go to your Profile.
  • Tap the three lines in the top right corner to access settings.
  • Tap on the “Settings and Privacy” tab.
  • Scroll down and tap the ”Free up space” tab in the cache and cellular tab.
  • Scroll down and tap “Clear Cache.”
  • Restart the app and check if the TikTok Shop now appears.

7. Stable Internet Connection

Ensure you have a strong and stable internet connection. Connect to Wi-Fi if possible or switch to a different cellular network.


In conclusion, if you’re facing the issue of TikTok Shop not showing, there are several potential reasons and solutions to consider. Start by updating your TikTok app and checking your region settings. If the issue persists, it might be related to your device’s compatibility or internet connection. By following these steps, you can enjoy the full TikTok experience, including shopping for products featured by your favorite creators.


Why can’t I see the TikTok Shop on my iPhone?

The TikTok Shop may not be visible due to outdated app versions, incorrect region settings, device compatibility issues, or poor internet connections. Follow the provided solutions to resolve the problem.

Muhammad Irshad
Author and Senior Editor

Muhammad Irshad is the founder of activemarketingfunnel.com, with 8+ years of experience in Social Media Management and Marketing. He is a professional content writer, focusing on technology and Social Media Marketing. He researched, tested, and wrote thousands of articles about everything from messaging apps to social media platforms. He graduated with a B.S. from the University of North Florida in 2018. When he’s not working, you will find him interested in sports or sci-fi movies.

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